Refund policy
RETURNS & REFUNDS POLICY
At MOVA, we want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.
1. Returns
We accept requests to return eligible items within 14 days of delivery.
To request a return, please contact us through our Contact Us page, providing your order number and the item you wish to return.
For UK consumers exercising their statutory right to cancel, you have 14 days from receiving your order to notify us of your cancellation, followed by a further 14 days to return the goods.
2. Return Conditions
For change-of-mind returns, we ask that items are:
- Unworn and unused, other than reasonable handling to inspect them.
- Returned with their original tags attached.
- Returned in their original packaging where possible.
- Free from damage, marks, odours or signs of use.
These conditions do not affect your statutory rights. Where an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, a deduction for diminished value may apply where permitted by law.
3. Return Postage
Customers are responsible for return postage costs when returning an unwanted item.
We recommend using a tracked delivery service and retaining proof of postage.
If your item arrives faulty, damaged or incorrect, please contact us. Where a return is necessary, MOVA will cover reasonable return postage costs in accordance with your statutory rights.
4. Return Address
MOVA - Move Over Average
Unit 18, Tavistock Place
Dunstable
LU6 1NE
United Kingdom
Please contact us before sending your return so we can identify and process your request.
5. Refunds
Once your return has been received and assessed, we’ll process any refund due.
Approved refunds will be issued to your original payment method.
For statutory cancellations, refunds will be made within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
Where applicable, the refund will include the original standard delivery charge. Additional charges for an upgraded delivery service are not refundable unless required by law.
6. Faulty or Incorrect Items
If you receive an incorrect, faulty or damaged item, please contact us with your order number and photographs where helpful.
We’ll work with you to arrange an appropriate resolution.
Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
7. Contact Us
For return requests or questions about your order, please visit our Contact Us page.
MOVE OVER AVERAGE.